Banking Customer Service Consultant – Digital Banking & Dispute Resolution - NUTUN
(2024-12 - 2025-12)
- Managed digital banking queries including fraud alerts and credit disputes
- Analysed customer accounts using CommSee, Daisy, Bureau & Live 7
- Maintained SLA compliance in a high-volume banking environment
- Delivered accurate customer support through digital chat platforms
Credit Consultant – Vehicle Asset Finance (Standard Bank VAF & ABSA AVAF) - MacRobert Attorneys
(2023-09 - 2024-07)
- Handled Standard Bank & ABSA branded financial accounts across collections portfolios
- Negotiated payment plans based on client affordability while protecting client accounts
- Completed detailed credit analyses and recovery documentation
- Met and exceeded target recovery ratios through strategic engagement
- Filed accurate reports with credit bureaux following compliance standards
Debt Consultant – Credit Card Collections (Nedbank & MFC) - CSS Credit Services Solutions
(2023-02 - 2023-08)
- Managed assigned credit card portfolios (including Nedbank, MFC)
- Recovered debt via effective negotiation and payment scheduling
- Reduced delinquency trends and maintained portfolio quality
- Archive maintenance and accurate record-keeping using internal systems
Debt Collector – Collections Portfolio (MTN & AMPATH) - Vericred Collections
(2022-01 - 2023-02)
- Managed a portfolio of 200+ delinquent accounts monthly across MTN & AMPATH campaigns
- Achieved an average recovery rate of 75–85% of assigned monthly target
- Negotiated structured repayment plans reducing outstanding balances
- Maintained 100% compliance with call recording, POPIA and documentation standards
- Reduced escalation rates through proactive dispute resolution
Lead Generation Specialist – Financial Services Campaigns (FNB, Clientèle, Bidvest, Momentum) - 3 Way Marketing
(2021-04 - 2021-10)
- Engaged prospective clients on behalf of major financial brands, initiating interest and qualifying leads for financial products and services
- Conducted needs analysis to identify suitable product opportunities and increased conversion potential
- Maintained accurate CRM records to support sales pipeline management and reporting
- Consistently met lead generation and performance targets in a target-driven environment
- Strengthened brand reputation by delivering clear, compliant and professional communication
Sales Agent – Mobile Contracts - iTalk
(2021-01 - 2021-03)
- Promoted and sold mobile contract products through consultative selling techniques and effective objection handling
- Achieved and exceeded monthly sales targets in a high-performance outbound environment
- Processed customer applications accurately, ensuring compliance with documentation and verification procedures
- Built strong customer relationships, contributing to improved retention and customer satisfaction
- Demonstrated adaptability and resilience in a fast-paced, KPI-driven sales environment
