Samantha Sharp

I am a motivated and organised professional with a background in operations, client support and psychology. Over the past two years, I have progressed from Learning Support Coordinator to Operations Manager at NeuroMe, where I lead teams, manage multiple client-facing and internal inboxes, track workflows against targets and resolve client issues promptly. My work has also included onboarding and training staff, coordinating with external partners, and handling registrations and administrative compliance.

Before this, I worked as a registered wellness counsellor, collaborating with families, teachers and therapists to support children's well-being. I hold an Honours degree in Social Science, majoring in Psychology and Counselling, which strengthens my communication, empathy and problem-solving skills. I am dependable, calm under pressure, and committed to delivering a positive experience for clients and colleagues alike.

Operations Manager - NeuroMe

(2026-08)

• Managed social media channels, responding to comments, messages and enquiries.
• Led teams across the company, setting priorities, providing staff support and making sure targets were met
• Managed 8 client-facing and internal inboxes, resolving client issues promptly within 24 hours.
• Organised and maintained the partnership with the NSC examination board, coordinating learner registrations, examination coordination and administrative compliance.
• Tracked workflows and team performance against targets, keeping delivery on schedule.
• Resolved escalated client issues and handled general administration, keeping operations running smoothly to ensure a positive client experience.
• Onboarded and trained new staff, and gave regular feedback and coaching to help the team meet targets.

Learning Support Coordinator - NeuroMe

(2025-08 - 2026-08)

• Managed social media channels, responding to comments, messages and enquiries.
• Provided learner and parent support, ensuring high satisfaction.
• Made sales calls to prospective clients and answered the company phone for parents and enquiring, turning interest into sign-ups.
• Onboarded new clients, guiding them through setup and getting them started smoothly.
• Collaborated with team members to deliver consistent client support, resolving queries within 24 hours.
• Coordinated support across the company, keeping communication clear between departments.

ASCHP-Registered Wellness Counsellor - Independent

(2025-01 - 2026-02)

• Provided in-home wellness counselling for neurodivergent children and families as a registered ASCHP member.
• Collaborated actively with other professionals, including occupational therapists, teachers, speech therapists and school administration, to align goals and meet each family's needs.
• Tracked client progress and gave feedback and suggested plans for parents to support their child's well-being.

Honours in Social Science - Psychology & Counselling - SACAP (2026)

Bachelors in Social Science - Psychology & Counselling - SACAP (2025)