Sameer Petersen

Dedicated customer service professional with experience as a Customer Resolutions Agent and Customer Service Representative, skilled in addressing and resolving customer inquiries effectively. Demonstrates strong emotional intelligence and creativity in problem-solving, ensuring a positive experience for clients. Proven ability to manage time efficiently while working collaboratively in a team-oriented environment.

Possesses solid computer literacy, which enhances productivity and supports smooth operations. Committed to delivering exceptional service and improving customer satisfaction.

CUSTOMER RESOLUTIONS AGENT - TELUS

(2025-09)

• Managed customer inquiries and complaints, providing timely and effective resolutions while maintaining high satisfaction levels.
• Collaborated with cross-functional teams to identify process improvements, documented interactions in the CRM system, and adhered to company policies to ensure compliance and quality standards.

CUSTOMER SERVICE REPRESENTATIVE - Lewis Store Hea

(2024-03 - 2025-09)

• Provided exceptional customer support by handling inquiries, resolving issues, and processing orders efficiently.
• Maintained a high level of product knowledge to assist clients effectively, ensured customer satisfaction through timely follow-ups, and collaborated with team members to improve service delivery and streamline processes.

HIGH SCHOOL - Westridge Seconday High (2019-01 - 2023-12) Cape Town