Sandile

Operations-focused Business Administration professional with hands-on experience supporting platform-based, remote-first operations and improving service delivery through process optimization, data analysis, and cross-functional coordination. Demonstrated ability to execute in matrixed environments, balance day-to-day execution with long-term improvement initiatives, and support decision-making through structured reporting. Currently completing a Bachelor of Commerce in Business Administration, with a strong interest in AI-enabled financial workflows, operational efficiency, and the future of global work.

Known for adaptability, customer focus, and the ability to influence stakeholders across operational, technical, and service teams.

Craftmanship at AIR B&B MANAGEMENT (2024-11 – 2025-02)

• Managed end-to-end operations for a digital, platform-based property portfolio
• Coordinated bookings and service workflows to optimize occupancy
• Standardized operational processes to improve efficiency
• Maintained structured operational reports to support decision-making
• Collaborated with service partners in a matrixed operating model

RECEPTIONIST at BYU GEC (2025-10 – 2026-04)

• Managed front desk operations, ensuring a welcoming and professional environment for all visitors and staff
• Handled inquiries, directed guests, and provided administrative support to students and employees
• Coordinated and assisted with event planning and execution
• Maintained organized records and handled general office duties efficiently
• Created and managed documents using Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Google Docs
• Demonstrated strong communication, multitasking, and organizational skills in a fast-paced environment

Bachelor of Commerce (BCom) in Business Administration

Life & Professional Skills Certificate – BYU Pathway Worldwide (2024)

Grade 12 – Noordwyk Secondary School (2023)