Sandra Lovemore
Communication Center Operator
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About
Counselling Psychology graduate with HPCSA and ASCHP accreditation, holding a Life Coach certificate. Experienced in providing professional counselling services, psychological assessments, crisis intervention, and telephonic/virtual counselling. Multilingual professional with strong communication and interpersonal skills, empathy, active listening, and a non-judgmental approach.
Currently working with Gauteng Emergency Medical Services as Communication Center Operator with experience in emergency response coordination and psychosocial support.
Experience
Communication Center Operator - Gauteng Emergency Medical Services
(2007-11)
Managing emergency medical calls and coordinating emergency response services while providing telephonic and virtual counselling support.
- Call take of all emergency medical calls
- Capture of all emergency medical call on CAD system
- Configure all emergency vehicle on CAD system
- Prioritize and dispatch emergency vehicle to scene
- Compile report and conduct research
- Report to the in line Supervisor and Manager
- Adhere with all the control room Sop and operational Sop
- Compile all the emergency reports
- Provide telephonic and virtual counselling and psychosocial support
- Conduct emergency trauma debriefing
Counsellor - Ndinemi Counselling Pty ltd
Providing professional counselling services to individuals, groups, and organizations, promoting mental health and wellbeing.
- Conduct assessments and diagnoses
- Develop and implement treatment plans
- Provide individual and group therapy sessions
- Maintain accurate records and reports
- Collaborate with healthcare professionals
- Stay updated on best practices and research
Intern (Counsellor) - Kliptown Youth Program (KYP)
(2022-02)
Providing assessments, interventions and counselling services for children and adolescents on a voluntary basis, addressing a wide range of educational and psychological needs.
- Provide assessments, interventions and counselling services for children and adolescents addressing a wide range of educational and psychological needs
- Responsible for providing conducting comprehensive psychological evaluations
- Develop and implement tailored intervention plans, supporting students and families with special educational needs
- Collaborate with educators and multidisciplinary teams to promote mental, emotional and academic wellbeing
Education
Degree - Counselling Psychology - Unisa (2025)
Certificate - Life Coach - Academy of York (2022)
Course - Basic ambulance Course - De Vries Ambulance Academy (2005)
Grade 12 - Ltt Murunwa Private school (2004)