Sanga Sodzeme

Dynamic Branch Manager with extensive experience, excelling in office operations and client relations. Proven leadership in enhancing customer satisfaction and achieving profitability targets. Skilled in decision-making and inventory management, I effectively coordinate personalized funeral arrangements while providing compassionate support to bereaved families.

Operations Branch Manager - Queenstown at Doves Funeral Services (2026-04 – Present)

• Oversee and lead daily operations and ensured seamless execution of all branch functions in line with company standards.
• Manage and mentor of staff
• Ensure full compliance
• Drives sales targets, Fleet and Stock control

Branch Manager at AVBOB Mutual Society (2022-01 – 2026-03)

Avbob, Aliwal North Jan 2024 - March 2026, Avbob Zastron Dec 2022 - Dec 2023, Avbob Kimberly Jan 2022 - Nov 2022

• Managed daily operations of funeral services and support staff.
• Coordinated with families to arrange personalized funeral plans.
• Oversee compliance with regulations and industry standards.
• Established and built customer relationships through targeted outreach and initiatives.

Assistant Branch Manager at AVBOB Mutual Society (2019-07 – 2021-12)

• Removal of the loved ones (from Home, Old age homes, Hospitals and State Mortuaries)
• Coordination skills Arranging and conducting of funerals and cremations
• Client-facing Fleet and Inventory management, Logistics administrative and sales and Customer service
• Office management - oversees the entire operation of a branch
• Decission making and Problem Solving
• Conduct internal quality control

Senior Admin Clerk at Avbob Mutual Society (2014-06 – 2019-06)

• Communication and support
• Financial and record keeping

Funeral Arranging Clerk at Avbob Geo Rodgers Funeral Services (2011-02 – 2014-05)

• Office management - Selling Policies, Fleet management, Stock controlling & Daily Banking
• Funeral arrangements.
• Marketing and promoting product sales and services to community and surrounding areas

General Assistant at Spar Retail (2007-07 – 2007-12)

• Shelf packing
• Designing Ends
• Verify prices of products whilst packing
• Stock taking

General Worker at SBH Cotton Mills (2007-02 – 2007-05)

• Operated machinery to ensure efficient production processes.
• Maintained cleanliness and organization of work areas and equipment

Grade 12 in Matric – Lovedale TVET College (2008-12)