Sbonelo Silangwe
IT Technician
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About
I am a business-minded IT specialist with a demonstrated ability to deliver valuable insights via data analytics and advanced data-driven methods. Experienced at creating data regression models, using predictive data modelling and analysing trends to deliver insights and implement solutions to complex business problems.
Experience
ICT Helpdesk Technician Intern, Department of COGTA.
01 June 2020- 28 February 2023
Responsibilities
Logging all computer faults and services. Rendering first-line telephonic assistance to all Dept. users, tracing outstanding faults and service requests.
Providing IT support to end-user's helpdesk needs
Intern Data Scientist, Explore-Data Science Academy, Cape Town.
January 2019-December 2019
At explore, I was part of a diverse and energetic team. I either worked independently or as a group to cover data science coursework and complete projects.
Education
University of Zululand, KwaDlangezwa —
BSc Computer Science and
Mathematics
January 2016 - November 2018
