Travel Sales Specialist - STAYSURE SERVICES (SIGMA)
(2024-12 - 2025-12)
- Consistently achieved 80% call-to-sale conversion rate, exceeding daily sales targets
- Maintained an average 50% quote-to-sale conversion rate, demonstrating strong closing ability
- Generated revenue through effective upselling and cross-selling of travel insurance products
- Identified customer needs and recommended tailored insurance solutions
- Built strong customer rapport, ensuring trust and confidence throughout the sales process
- Responded to customer enquiries efficiently, meeting service level expectations
- Adapted to sales campaigns and business priorities to drive performance
- Achieved and exceeded monthly sales and revenue targets through effective selling strategies
- Sold a full range of travel products, maximizing revenue and customer satisfaction
- Provided expert advice on international travel destinations and itineraries
- Built and maintained strong customer relationships throughout the sales journey
Senior Travel Consultant - WNS LUFTHANSA AGENCY SUPPORT B2B
(2024-04 - 2025-06)
- Achieved and exceeded monthly sales and revenue targets through effective selling strategies
- Sold a full range of travel products, maximizing revenue and customer satisfaction
- Provided expert advice on international travel destinations and itineraries
- Built and maintained strong customer relationships throughout the sales journey
- Managed multiple international travel bookings with high attention to detail
- Delivered tailored travel solutions to meet customer needs and expectations
- Maintained strong communication and follow-up throughout booking processes
- Collaborated with team members to ensure consistent customer service delivery
Travel Consultant - WNS CAPITAL ONE TRAVEL (HOPPER)
(2023-10 - 2024-04)
- Managed multiple international travel bookings with high attention to detail
- Delivered tailored travel solutions to meet customer needs and expectations
- Maintained strong communication and follow-up throughout booking processes
- Collaborated with team members to ensure consistent customer service delivery
- Proficient in booking flights, hotels, and ground transportation for individual and group travel
- Skilled in providing exceptional customer service and building client relationships
- Proven ability to handle and resolve client inquiries and concerns effectively and promptly
- Experienced in overseeing travel arrangements for high-profile executives and VIP clients
Customer Service Representative - MINDPEARL SA
(2021-10 - 2023-10)
- Proficient in booking flights, hotels, and ground transportation for individual and group travel
- Skilled in providing exceptional customer service and building client relationships
- Proven ability to handle and resolve client inquiries and concerns effectively and promptly
- Experienced in overseeing travel arrangements for high-profile executives and VIP clients
- Conducting face-to-face interviews with participants
- Gathering and synthesizing data from various sources
- Utilizing qualitative and quantitative research methods
- Writing comprehensive literature reviews to inform research
Research Intern - SOUTH AFRICAN BROADCASTING CORPORATION SABC
(2018-06 - 2020-11)
- Conducting face-to-face interviews with participants
- Gathering and synthesizing data from various sources
- Utilizing qualitative and quantitative research methods
- Writing comprehensive literature reviews to inform research
Business Development Representative
(2024-04)
