Sebastiano Biagi

I'm a bilingual customer service professional fluent in Italian and English, with several years of experience supporting European and American clients across travel insurance and customer support roles. I’m calm under pressure, naturally empathetic, and quick to adapt in fast-paced environments. I enjoy using smart, intuitive tools to simplify complex processes and make every customer interaction smooth, human, and effective.

I’m detail-oriented, self-motivated, and confident using digital platforms like CRMs, live chat systems, and productivity tools. I'm now looking for a role where I can grow, contribute meaningfully, and be part of a team that values both people and innovation.

I have several years of experience in international customer service, supporting both individual and commercial clients across Europe and the U.S. I worked at Mindpearl on the Qantas account, handling high volumes of inquiries with professionalism and care. I then joined Euro Center, supporting Italian clients for Ergo Assicurazioni Viaggi, where I managed claims, policy queries, and complex troubleshooting in both Italian and English.

I’ve also contributed to process improvements and data analysis to enhance team performance. My background spans BPO, travel, and insurance sectors, with strong communication, problem-solving, and multitasking skills across digital platforms.

i finished Matric then i did i few online courses