Sebati Daniel Molaoa

To apply my restaurant expertise and customer-focused approach as Floor Manager, solving problems with efficiency and ensuring every guest leaves satisfied.

Senior Operations Manager - Cubana, Gqeberha - Gqeberha

(2023-08)

• Oversee day-to-day restaurant operations for efficiency and exceptional customer service.
• Manage staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
• Develop problem-solving and conflict-resolution tactics to address customer concerns effectively.

Operations Manager - IZA Restaurant - Port Elizabeth

(2023-01 - 2026-05)

• Streamlined operational processes to enhance service efficiency and reduce wait times.
• Coordinated staff schedules to optimize workforce allocation during peak hours.
• Implemented inventory management systems to minimize waste and control costs.
• Developed training programs for new employees, improving onboarding effectiveness.
• Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
• Analyzed customer feedback to identify areas for service improvement and menu enhancement.
• Fostered teamwork by leading regular staff meetings focused on performance goals and best practices.
• Collaborated with suppliers to negotiate better pricing terms, enhancing overall profitability.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Senior Operations Manager - Cubana Latino Caffe Midrand - Midrand

(2019-02 - 2021-07)

• Oversaw day-to-day restaurant operations for efficiency and exceptional customer service.
• Managed staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
• Developed problem-solving and conflict-resolution tactics to address customer concerns effectively.

Senior Operations Manager - Cubana, Port Elizabeth - Port Elizabeth

(2013-07 - 2019-01)

• Oversaw day-to-day restaurant operations for efficiency and exceptional customer service.
• Managed staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
• Developed problem-solving and conflict-resolution tactics to address customer concerns effectively.

Front House Manager - Cubana Latino Caffe, Bloemfontein - Bloemfontein

(2007-03 - 2013-06)

• Managed full lifecycle of a cutting-edge automation project, meeting all milestones.
• Conducted feasibility studies and risk assessments, mitigating potential project risks.
• Collaborated with clients, leading to a 25% increase in customer satisfaction.

High School Senior Certificate - Gorongwe High School (1996-01)