Sebza Miheal

Dedicated and adaptable IT Service Desk Agent with strong customer service expertise and a track record of resolving technical issues efficiently while maintaining professionalism. Skilled in de-escalation, policy guidance, and relationship-building. Known for mentoring junior staff and contributing to a positive, high-performing service desk environment.

IT Service Desk Agent - Ulwembu (ACSA)

(2021-01)

• Provided clients with clear guidance on IT policies and procedures.
• Resolved customer complaints promptly to maintain strong professional relationships.
• Delivered fast, thorough issue resolution ensuring minimal downtime.
• De-escalated challenging situations using professional, punctual, and polite communication.
• Built trusted relationships with clients through consistent and supportive service.
• Mentored junior agents by sharing best practices and offering continuous support.

Bachelor of Commerce - Information and Technology Management - MANCOSA (2028-12)

Matric - Esibonelwesihle Secondary School (2016-12)

End User Computing - Siyafunda CTC (2018-12)