Vuyolwethu Norobolo

Motivated and detail-oriented IT professional with a National Diploma in Information Technology, CompTIA A+, and Microsoft Azure Fundamentals (AZ-900). With over 3+ years of experience in IT support, troubleshooting hardware and software issues, user support, Active Directory, Microsoft 365, and ServiceNow ticket management, I am seeking a Junior IT Technician position where I can apply my technical skills, continue learning, and contribute to maintaining reliable IT systems and delivering excellent technical support.

Senior Service Desk Agent at Massmart - Merchants SA (2023-07 – Present)

• Provide first-line IT support via phone, email, and live chat.
• Log and resolve incidents using ServiceNow.
• Troubleshoot Windows, Microsoft 365, SAP, VPN, printers, and hardware issues.
• Perform Active Directory and SAP password resets.
• Escalate complex incidents while meeting SLA targets.
• Deliver remote technical support and excellent customer service.

System Support Learnership at Alviva holdings (2022-01 – 2022-12)

• Installed and configured computer hardware and software.
• Supported Windows operating systems and end users.
• Managed Active Directory user accounts and password resets.
• Assisted with Microsoft Azure administration.
• Performed data backup and restoration.
• Diagnosed and resolved desktop support issues.

National Diploma in Information technology (Communication Networks) – Walter sisilu University (2018 – 2021)

Matric – Qumbu village high school (2014 – 2017)