Sedibeng Mphahlele
Switchboard operator/ Receptionist
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About
Driven, hard-working, motivated individual who is willing to work committed to continuous improvement and dedicated to success. Diligent worker with interpersonal skills to establish and maintain relationships. Possesses a strong foundation in business administration and business management, complemented by customer services, with excellent problem solving, organisational and analytical skills with the ability to improve operational efficiency and support business continuity.
Experience
Switchboard operator/ Receptionist at Gauteng Department of Education (2019-11 – 2021-11)
- Investigate and provide feedback
- Front desk management
- Welcoming the visitors
- Scheduling appointments
- Updating of information on the integrated customer care application
- Capturing on the customer care application system
- School admission
- Handling emergency calls and transferring calls
- Rendering helpdesk service
- Providing effective resolution of enquiries
- Escalate unresolved queries
- Follow up queries sent to the back office
- Meeting the daily, weekly and monthly target
Data Capturer at Veritas Digital (2023-05 – 2024-05)
- Scanning
- Verifying information for accuracy
- Maintaining secure files and generating reports
- Record keeping
Education
Bachelor of Business Administration in Business Administration – RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY (2015 – 2017)
Call Centre Certificate in Customer Service – EZULWENI SERVICE STAFFING (2018)
Matric – Lebowakgomo Senior Secondary School (2013)
