Selina Mckenzie
Office Administrator and Quality Assure
Talent
JohannesburgMember since July 31, 2026
Customer serviceScheduling
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Customer serviceScheduling
About
Highly motivated Office Administrator and Quality Assure with 2 year experience in Administration and 1 year experience on quality assurance. Cooperated with A 3 Year experience of customer service. Proven track of exceeding target sales and proving excellent customer service
Experience
Administration - Real Promotions
(2019-05 - 2022-11)
- Proficiency in Email management
- Experienced with providing administrative support to multi departments
- Assisting with coordinating and scheduling f upgrades and excisting clients
Quality Assurance - Training Force
(2023-02 - 2024-03)
- Listening to and observing calls made by agents
- Providing feedback to department manager and Team leader
- Consistently meeting and exceeding deadlines
Call Centre Agent - Exclusive Essentials
(2024-09)
- Handling Inbound Calls
- Making calls to customers and constantly exceeding sales target
- Maintaining customer satisfaction and addressing customers' needs
- Offer customer advice and upselling
Education
Grade 12 - Fore High School (2018)
National Certificate Contact Centre NQF 2 - Training Force (2024)
Skills
Office Administrator and Quality Assure
