Customer Service Professional with Team Management Experience
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Seeking to contribute my customer service, communication, and team management experience to a professional and customer-focused organization. Dedicated to delivering excellent customer support, improving productivity, resolving customer issues efficiently, and supporting business goals through strong problem-solving, relationship-building, multitasking, and active listening skills.
Customer Service Advisor / Claims Administrator - PRIME SOUTH AFRICA (PMD)
(2024-01 - 2026-12)
Managed end-to-end claims processes, including claims registration, billing, follow-ups, reporting, and customer query resolution within the insurance industry. Delivered professional and accurate customer support while maintaining high levels of customer satisfaction and client retention. Consistently achieved KPI targets through strong communication, conflict resolution, attention to detail, and problem-solving abilities while handling escalations and administrative duties efficiently.
Outbound Sales & Customer Service Agent - CellC
(2022-01 - 2024-12)
Provided outbound customer support and sales services in a fast-paced contact centre environment. Assisted customers with product information, query resolution, and account support while maintaining excellent telephone etiquette and customer relationships. Recognized for exceeding sales targets, achieving performance metrics, and demonstrating strong communication, negotiation, multitasking, and customer service skills.
Supervisor - Kwenta Group
(2017-01 - 2021-12)
Promoted to a supervisory role after successfully completing management training. Supervised daily staff operations, managed workflow, and supported team productivity in a fast-paced environment. Demonstrated leadership, organizational, reporting, and communication skills while ensuring operational efficiency, customer satisfaction, and effective team performance.
Matric certificate with 2 distinctions - EBENEZER MARANATHA INSTITUTE (2014-12)
Interior Design Diploma - Interior Design - THE INTERIOR DESIGN INSTITUTE (2018-12)
