Senelisiwe Msomi

I am a former Bank Operations Consultant with over 5 years of experience in customer onboarding, compliance, and systems testing, now transitioning into Business Analysis. My career highlights include leading UAT for multiple banking platforms, implementing RPA automation that reduced manual effort by 50%, and driving measurable efficiency gains such as a 25% cost reduction and 40% productivity improvement.

I am passionate about turning complex processes into streamlined, data-driven solutions. Skilled in requirements gathering, workflow redesign, and regulatory compliance (FICA/NCA), I bridge the gap between stakeholders and technical teams to deliver meaningful transformation.

Currently advancing my expertise in Tableau and Business Analytics, I aim to strengthen data-driven decision-making and support organizations in achieving operational excellence.

Former Bank Operations Consultant with 5+ years’ experience in customer onboarding, compliance, and systems testing. At Standard Bank (2014–2019), I led UAT, implemented RPA automation reducing manual effort by 50%, and ensured full FICA/NCA compliance. At Hamadi Clinical Laboratories (2019–2020), I redesigned workflows, cutting turnaround time by 40%.

Most recently at Diamonds of Africa (2021–2024), I optimized scheduling, vendor management, and reporting, achieving 25% cost reduction and 20% payment cycle efficiency improvement.

TVET College Seta – Information Technology (2013) Currently advancing expertise in Business Analytics and Tableau through Coursera certifications (2025). Completed Google Analytics (Huawei, 2024) and Business Analyst Fundamentals (Udemy, 2021). Actively working toward BABOK Guide certification to strengthen business analysis methodology.