Senzi Malungane

Fleet and administration professional with 15+ years of experience across fleet operations, contract administration, customer service, and end-of-term processing in the automotive and rental sectors. Proven ability to manage high-volume workflows with accuracy, compliance, and a strong service focus while supporting dealers, corporate clients, and internal stakeholders. Recognized for problem-solving, process improvement, and calm, reliable performance under pressure to meet deadlines and maintain service standards.

Assistant Manager: Admin Operations - Kinto SA

• Processed proposals and activated contracts.
• Prepared reassessment proposals and ensured contract risk items were reviewed and addressed as needed.
• Supported end-of-term processes and customer service requirements.
• Provided service and sales support to dealers and corporate customers in South Africa.
• Managed performance against service standards, including response times and related commitments.
• Responded to KINTO queries from the Toyota/Lexus dealer network, customers, and internal stakeholders.
• Supported end-of-term details and calculations and handled additional duties as assigned by the line manager.

Sales Coordinator - AVIS Fleet

(2016-06 - 2022-02)

• Managed customer administration and fleet management functions.
• Obtained and coordinated quotations, settlement requests, and schedules from customers and the sales team.
• Managed reassessment processes and processed petrol card requests and collection advice.
• Processed new accounts and maintained accurate system information.
• Administered vehicle quotes, driver name changes, and kilometer reading updates.
• Maintained the customer database, recorded customer parameters, and placed orders.
• Planned, organized, and executed special projects as required.
• Handled daily customer queries and ad hoc administrative duties.

Fleet Customer Administrator - Avis Fleet Services

(2012-06 - 2016-06)

• Obtained and coordinated quotations, settlement requests, and schedules from customers and the sales team.
• Maintained reassessment contracts and processed petrol card requests and delivery advices.
• Processed new accounts and ensured information accuracy on the system.
• Managed loan vehicle requests, driver name changes, kilometer reading updates, and vehicle license renewals.
• Maintained the customer database, recorded customer parameters, and placed orders.
• Planned, organized, and executed special projects as required.
• Handled daily customer queries, filing, and ad hoc administrative duties.

Rental Reservations Administrator - Avis/Budget Reservations

(2007-10 - 2012-06)

• Handled inbound calls and resolved customer issues over the phone.
• Managed document control and electronic filing systems.
• Administered local and international bookings.
• Completed accurate bookings for RAC, Van Rentals, and chauffeur drive services.

Honours Degree - Supply Chain Management - MANCOSA (2021)

Degree - Supply Chain Management - MANCOSA (2019)

Purchasing and Supply Management - UNISA (2013)

Matric Certificate - Jules High School (2003)