Fleet Administrator - CARTRACK
(2021-12 - 2024-09)
- Report maintenance and repair needs for corporate vehicles and equipment
- Selling product migration/update and add-ons to corporate clients
- Ensure corporate client have a tailor-made contract as per their request or the business purpose of the vehicle
- Route planning, managing tracking system and vehicle roadworthiness
- Assisting clients with scheduling vehicle maintenance, repairs and new fitness
- Upselling, adding new company contract sales voice-logging and adding on sales
- Scheduling service repair for tracking units and other devices
- Assist with administration of all service requests such as change of ownership forms, DE/RE installation of existing unit, etc.
- Ensuring and building a good report with corporate clients in order to get repeat business or word of mouth from the clients
- Using different sources of leads to make sales and meet targets
Contact Centre Agent - Optimal Global Solution
(2021-05 - 2021-12)
- Understanding and following the process of submitting UIF benefit application
- Assisting UIF application on the TERS and UFilling systems
- Interpret customer account information to resolve account related queries
- Ensuring the queries are resolved soon as possible through the first contact resolution
- Follow up on escalated customer enquiries to ensure resolution within the required SLA
Contact Centre Agent - UBank Limited
(2018-03 - 2020-11)
- Handling clients enquiries
- Escalate client queries above my own scope of work to the relevant department or superior
- Actively respond to customers
- Documenting of vital information using available resources
- Identifying, escalating priority issues and reporting to the high-level management and coordinating with internal departments
Credit Administrator - UBank Limited
(2017-06 - 2018-02)
- Day to day management of correspondence
- Handling of collections related incoming calls
- Liase and communicate relevant information to clients
- Ensure first time query resolution
- Perform a variety of collections and general administrative duties
- Process write offs, refunds, loans adjustments, and debt order loading
- Process payments (EDC, Adcock, etc)
- Accurately amend customer details
Personal Financial Advisor - Old Mutual
(2017-01 - 2017-06)
- Provide guest with information and promote activities to guest, foretell guest's expectations and needs
- Work for events held at resorts for example the famous annual Nedbank Golf challenge and the television awards
- Rotated among the hotel departments in the resort, from the front desk, concierge, housekeeping food and beverage
- Engaging with clients to discuss financial goals
- Providing detailed explanations of financial services rendered
- Providing clarity of any client uncertainties
- Providing investment options and potential risks, including mitigation to these risks
- Actively assisting clients with proactive planning on specific circumstances, such as education expenses and retirement
- Monitor client account to determine changes for any financial improvements
- Conduct research for investment opportunities
Waste Clerk - SBV(Cash Centre)
(2014-05 - 2016-12)
- Cautiously verify cash tickets against credit balances
- Account details verifications
- Verify cheque's balance against deposit slips
- Conduct administration procedures
- Adhere to procedures to deal with fraudulent issues, counterfeit notes, etc.
Admin Clerk/Receptionist - Dr Neli's Surgery
(2013-02 - 2014-03)
- Accurately capture patient information
- Conduct medical aid claiming
- Conduct administrative duties
- Actively engage in inbound and outbound calls
