Sesethu Lobi

Organised and proactive administration professional with over 6 years of experience in office administration, operations coordination, and administrative support across technical, service, and compliance-driven environments. Proven track record managing day-to-day office operations, supplier and vendor relationships, scheduling, compliance documentation, and cross-department communication. Experienced in supporting payroll-related administration, timesheet tracking, and confidential employee and client records.

Known for taking ownership, solving problems under pressure, and building strong working relationships with teams and external stakeholders. Proficient in MS Office (Word, Excel, Outlook), Google Workspace, and productivity tools including Notion, Trello, and Smartsheet.

Office Administrator – Receptionist - Ecologic Heat Pumps & Solar

(2025-05)

• Oversee day-to-day office administration, managing incoming calls, emails, and correspondence in a professional and service-oriented manner
• Coordinate scheduling and diary management for service appointments, field teams, and internal meetings
• Maintain structured electronic and physical filing systems for project, client, and compliance documentation, including SSEG applications and Certificates of Compliance (COC)
• Track service requests, warranty and insurance documentation, and project completion records to support accurate, audit-ready reporting
• Coordinate internal communication between departments, technical teams, and external stakeholders, including suppliers and clients
• Prepare administrative reports, summaries, and documentation packs for management and compliance purposes
• Identify and implement small process improvements to streamline document tracking and follow-up workflows

Office Administrator - RBI Technical Solutions

(2023-04 - 2025-02)

• Managed daily office operations, including facilities coordination, office supplies, logistics, and general administrative needs
• Built and maintained working relationships with clients and external service providers, coordinating communication and follow-ups
• Supported payroll-related administrative processes and timesheet tracking, ensuring accuracy and confidentiality
• Maintained structured electronic and physical filing systems for company and client records
• Captured and updated data across internal management systems, supporting accurate reporting
• Assisted in compiling reports, spreadsheets, and administrative documentation for internal review
• Handled sensitive company and client information with a high degree of accuracy and confidentiality
• Appointed regional SHE (Safety, Health & Environment) Representative; completed internal SHE Representative training and coordinated Health & Safety compliance activities for the region

Admin Assistant - RBI Technical Solutions

(2020-02 - 2023-03)

• Assisted with inspection reports, documentation filing, and data capturing across multiple projects
• Coordinated communication between inspectors, project teams, and administrative staff to keep workflows on track
• Supported compliance with internal reporting and documentation requirements
• Maintained accurate, up-to-date tracking of documents and workflow status
• Maintained effective, self-directed work practices in a remote work setting

National Diploma - Business Management - MSC Business College (2019)

FET Certificate - International Tourism - MSC Business College (2017)

National Senior Certificate - Grade 12 - Nyanga High School (2012)