Glenda Mangiola
Practice Manager | Executive Assistant | Office Administration Professional
About
Results-driven administrative and practice management professional with more than 15 years of combined experience in medical practice administration, executive support, recruitment, financial administration and customer service. Known for creating efficient systems, managing complex operations, maintaining exceptional client relationships and ensuring compliance with financial and healthcare requirements. Brings a mature, professional approach, excellent judgement and the ability to thrive in fast-paced environments.
Experience
Practice Manager - Dr. J.A.J. Caine
(2025-01)
Lead the day-to-day operations of a busy medical practice, ensuring exceptional patient service, financial accuracy and operational efficiency.
- Manage patient scheduling, reception operations and practice workflow.
- Oversee billing, medical aid claims, authorisations, invoicing and statements.
- Administer payroll, PAYE, UIF and VAT submissions.
- Manage debt collection, accounts payable and accounts receivable.
- Coordinate month-end reporting, audit requirements and compliance processes.
- Resolve patient concerns professionally while maintaining high service standards.
Practice Manager - Dr. Kloppers
(2024-01 - 2024-12)
Managed all administrative, operational and financial functions of a specialist medical practice.
- Implemented effective administrative procedures and systems.
- Managed patient administration, claims, billing and debt recovery.
- Maintained compliance with healthcare regulations and practice standards.
- Administered payroll and statutory submissions.
- Supported patient satisfaction through professional and responsive service.
Career Break with Ongoing Community Leadership - Community Leadership (Fish Hoek Football Club, Cape Junior Ballet)
(2004-01 - 2023-12)
Dedicated this period to raising and homeschooling children while remaining actively involved in community leadership and administration.
- Managed player registrations and administration for Fish Hoek Football Club.
- Coordinated costume production and wardrobe management for ballet productions.
- Served as Wardrobe Mistress for Cape Junior Ballet for four years.
PA to CEO, IT Recruitment Consultant, Project Manager, Executive Assistant - Multiple Employers
Earlier career highlights include roles at Frontier Group, Skillsnet, Computer People Holland, Computer People South Africa, Dynamic Training Solutions and diverse industries.
- PA to CEO – Frontier Group
- IT Recruitment Consultant – Skillsnet
- IT Recruitment Consultant – Computer People Holland
- IT Recruitment Consultant – Computer People South Africa
- Project Manager – Dynamic Training Solutions
- Executive Assistant, Recruitment and Office Administration roles across diverse industries
Education
Matric - Fish Hoek Senior High School (1989)
