Sfiso Dlamini.

To expand my skills and experience within the Information Technology as a whole, Engineering, SQL DB and Digital Marketing Industry. Have appositive contribution in people lives with skills transfer and humanitarian. I also wish to have an impact in the community I live in a positive way, so as in the economy of the country… better countrymen.

• Global Lead at Paracon Group Ltd | 2018-04 - Present: Same responsibilities and duties as previous employer (Global Lead) - Global Lead Lost the contract.
• IT Field Engineer (Team Lead/ Team Manager) at Global Lead (Shoprite) | 2017-02 - 2010-04: Responsible for the management of Global Lead contract Field Service Technicians. Managing 22 field Engineers.: Making sure they are at work on time and are visiting required sites. Resolving issues related to timesheets, logbooks and sick days. Responsible for the timely verification and submission of mileage logs and timesheets of all technicians, to the Shoprite Field Services Manager Updating spreadsheets of work scheduled, completed etc.
• Senior Engineer at Bytes Technology Group (Total) | 2012-08 - 2016-06: Desktops, Installing and managing printer sever and managing user and groups on the network, Support to all users, Serves as consultant and advises users on IT related matters, Researches parts, equipment, and current technical trends, Conducts complex troubleshooting of IT environment including Application and hardware, Installs and configures IT hardware, software, and peripheral components. Telephonic support call, helping users Via Remote access. Setting up 3G cards, Wireless, WiFi and give support on them. Loads and Verifies correct operation of software and OS packages. Performs other duties as assigned, Backing up data on daily basic Connected Backup Software End user support of MS office and other proprietary business applications, Knowledge of TCP/IP,DNS,WINS, DHCP Configure Printer and installing new printers Give printer name and IP address to all, printers and printer severs Hardware Troubleshooting of PC system, Laptops and Printers Desktop Network and OS (Windows 2000 and XP) related troubleshooting Resetting Users Password Give access to same users access to our network Drives and folders Provide assistance on programs like VPN and 3GKnowledge (or Interest) in Telephone (Cisco IP)Able to train users, in person, on basic computer usage Manage Projects working on software deployment on SCCM, Tablets, Mobile Device Support – including Apple MAC Product, VOIP and Video Conferencing using OMEGA
• Information Support Manager at Suzlon Wind Energy PTY (Ltd) | 2011-08 - 2012-06: End of contract: Coordinating IT projects Implementing new software and technologies Training subordinate and management staff Providing guidance for problems and questions
• Field Technician at BTG (Bytes Technology Group) | 2008-09 - 2011-06: Retrenchment: Support and Networking Configuring and administering Microsoft windows 7,8 & 10 professional, Performance Monitoring on LAN & WAN Installing and managing printer sever and managing user and groups on the network
• Helpdesk Technician at GSSC (Gauteng Shared Services Centre) | 2007-01 - 2008-08: Growth: Troubleshooting, maintenance, building, Upgrading and repairing of Computers Logging calls. Software installation
• Technician/Network Administrator at Moloko ITERS | 2005-08 - 2006-09: Learnership – 18 months full-time: Assistant to the System Administrator Assist clients and employees with various technical problems Assign passwords and resolve general problems that may occur. Ensure client's internet connectivity and email is properly setup

• MCSA (Microsoft Certified System Administrator) | Torque IT | 2007-09
• MCSE (Microsoft Certified System Engineer) | Torque IT | 2007-09
• MCDBA (Microsoft Certified Database Administrator) | Torque IT | 2007-09
• NQF LEVEL 5 (PROGRAMING) - Programming | Boston City Campus | 2006-07
• A+ (National Exam) | Torque IT | 2005-03 - 2006-05
• N+ (National Exam) | Torque IT | 2005-03 - 2006-05
• MS Office 2007 | Torque IT | 2005-03 - 2006-05
• MCP (Microsoft Certified Professional) | Torque IT | 2005-03 - 2006-05