Shamiema Ismail
Customer Service Specialist/Quality Coach
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About
I am proud to let you know that I have over 5 years of professional experience in the Telecommunications/Client Service experience specialising in quality assurance and coaching and development. I have obtained 3 awards for best NPS/CSAT within and throughout campaigns and sites. I have also successfully completed a “Contact Centre Operations management” learnership and obtained the necessary theoretical knowledge and practical experience and skills to build and maintain clientele within the organisation and externally.
Experience
I am proud to let you know that I have over 5 years of professional experience in the Telecommunications/Client Service experience specialising in quality assurance and coaching and development. I have obtained 3 awards for best NPS/CSAT within and throughout campaigns and sites. I have also successfully completed a “Contact Centre Operations management” learnership and obtained the necessary theoretical knowledge and practical experience and skills to build and maintain clientele within the organisation and externally.
Education
I have successfully completed a “Contact Centre Operations Management” learnership and have obtained FETC accreditation. I have also successfully completed a “Paralegal Practice” course through the University of Cape Town.
