Shane Parring

Customer service professional with 4+ years' experience in banking and call centre environments, specializing in fraud handling, claims support, and administrative operations. Proven track record in managing high-volume queries, resolving complex issues, and ensuring strict compliance with procedures. Experienced in team support and leadership as an acting team leader.

Customer Service Agent – Fraud & Support at Capitec Bank (2020-10 – Present)

• Handle high volumes of customer queries in a banking environment
• Manage fraud-related calls, report incidents, and initiate investigations
• Conduct preliminary fraud investigations and escalate as required
• Maintain accurate records and ensure compliance with banking procedures
• Resolve complex customer issues while maintaining service standards

Acting Team Leader at Capitec Bank (2020-10 – Present)

• Managed team operations in the absence of the team leader
• Monitored staff performance and supported escalations
• Assisted in maintaining service levels and workflow efficiency

Customer Service Agent at Capita (2019-04 – 2020-05)

• Managed inbound and outbound customer interactions
• Resolved queries and complaints within service target timelines

Customer Service Agent at EXL Services (2017-08 – 2019-04)

• Handled customer support, complaints, and investigations
• Provided floor support and assisted with team operations

Promoter / Sales Assistant at XP2 (2016-05 – 2017-08)

Debt Collection Agent at TFG – The Foschini Group (2014-06 – 2014-12)

Waiter at Bugs (2013 – 2014)

Sales Assistant at Woolworths (2012 – 2013)

Fieldworker at Statistics South Africa (2011-02 – 2011-04)

Matric (Grade 12) – Cape Town High School