Shane Parring
Banking Consultant
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About
Customer service professional with 4+ years' experience in banking and call centre environments, specializing in fraud handling, claims support, and administrative operations. Proven track record in managing high-volume queries, resolving complex issues, and ensuring strict compliance with procedures. Experienced in team support and leadership as an acting team leader.
Experience
Customer Service Agent – Fraud & Support at Capitec Bank (2020-10 – Present)
- Handle high volumes of customer queries in a banking environment
- Manage fraud-related calls, report incidents, and initiate investigations
- Conduct preliminary fraud investigations and escalate as required
- Maintain accurate records and ensure compliance with banking procedures
- Resolve complex customer issues while maintaining service standards
Acting Team Leader at Capitec Bank (2020-10 – Present)
- Managed team operations in the absence of the team leader
- Monitored staff performance and supported escalations
- Assisted in maintaining service levels and workflow efficiency
Customer Service Agent at Capita (2019-04 – 2020-05)
- Managed inbound and outbound customer interactions
- Resolved queries and complaints within service target timelines
Customer Service Agent at EXL Services (2017-08 – 2019-04)
- Handled customer support, complaints, and investigations
- Provided floor support and assisted with team operations
Promoter / Sales Assistant at XP2 (2016-05 – 2017-08)
Debt Collection Agent at TFG – The Foschini Group (2014-06 – 2014-12)
Waiter at Bugs (2013 – 2014)
Sales Assistant at Woolworths (2012 – 2013)
Fieldworker at Statistics South Africa (2011-02 – 2011-04)
Education
Matric (Grade 12) – Cape Town High School
