Shantel Human

I am a hardworking and reliable individual with a strong work ethic. I am physically fit, punctual, and willing to work flexible hours. I am ready to take on responsibilities and contribute positively to the workplace.

Experienced Compliance Manager and SAP ALM Specialist with over 20 years of progressive experience in SAP Solution Manager, SAP Cloud ALM, DevOps Basis, IT Service Management, and regulatory compliance. Currently leading regulatory and client contract compliance oversight at KochaSoft, ensuring alignment with GDPR, HIPAA, ISO 27001, and client SLAs.

Proven expertise in SAP Solution Manager 7.1/7.2, SAP Cloud ALM implementation, Change & Release Management (ChaRM/CDM), Test Management, Monitoring, and system integrations across complex SAP landscapes. Strong background in governance, audits, risk management, vendor compliance, and ITIL-based service delivery.

Demonstrated ability to bridge technical, operational, and compliance functions while supporting enterprise clients across multiple industries.

SAP-certified professional with specialized training in SAP Solution Manager and IT Service Management. Certified in SM100 Solution Manager Configuration for Operations (2021) and SAFe® 5 Agilist (2020), with additional SAP training in Change Request Management (SM255) and IT Service Management Configuration (SM250).

These certifications support my expertise in SAP Application Lifecycle Management, change governance, operations monitoring, and enterprise service management within complex SAP environments.