Shantel Warambwa

An innovative Administrator with particular expertise in directing and enhancing administrative procedures, and providing full support to ensure the delivery of an excellent customer service experience. Skilled in the provision of high-level administrative support inclusive of diary and travel management. Experienced in supervising high-performing administrative teams to ensure that all aspects of office administration are carried out effectively against demanding resources and time constraints.

Proven ability to build productive relationships with both clients and employees. Focused on training and supporting team members in work practices in order to improve efficiency.

Managed office supplies stock and placed orders, prepared regular reports on expenses and office budgets organize filing systems for important and confidential company documents, and customs clearance arrangements. Organized office transition from paper invoices to QuickBooks. Responded to telephone and email inquiries and ensured the provision of exceptional customer service.

Monitored, coordinated, supervised, and undertook a performance evaluation project in my department. As part of the evaluation, I monitored and trained 3 employees and assessed their performance. ( The creation and completion of the main product package and the programming of its backend)

Honours in Fundamental Computer Science and Information Technology.