Sharline Benjamin
Call Centre Agent, sale agent , telemarketer
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About
Dedicated and hardworking individual seeking a position in a dynamic and growth-oriented company where I can apply my diverse experience in customer service, administration, and retail. I aim to contribute to team success through hard work, attention to detail, and excellent organizational skills, while continuously learning and growing professionally.
Experience
Call Centre Agent - Health Window
(2021-11 - 2026-03)
- Contact patients daily to remind them about their chronic medications.
- Coordinate with pharmacies to ensure prescriptions are ready for collection or delivery.
- Process medication orders and maintain accurate communication records.
Sales Agent - Siyazama Management Consulting
(2020-02 - 2020-10)
- Sold B-BBEE certificates and learnership programs to businesses.
- Built client relationships and met sales targets through effective communication.
Telemarketer - Seesa Pty Ltd
(2019-03 - 2019-12)
- Promoted B-BBEE and skills training certificates to companies.
- Maintained a high conversion rate through persuasive outreach and follow-ups.
Supervisor / Receptionist - Albany Bakery
(2018-01 - 2018-08)
- Managed front desk operations and supervised delivery drivers.
- Handled incoming calls and operated the cash register at the end of each shift.
- Ensured smooth coordination between departments and customer service.
Debt Collection Agent - Vericred Collections
(2016-10 - 2017-11)
- Collected outstanding debts for retail clients including TFG and FOSCHINI, as well as school accounts.
- Negotiated payment plans and maintained confidentiality and professionalism.
Administrative Clerk - Tupperware Warehouse
(2014-04 - 2016-08)
- Managed daily operations, maintained records, and handled internal communications.
- Scheduled appointments, responded to email inquiries, and supported financial tasks.
- Answered phones and ensured smooth administrative workflow.
Retail Assistant (Baby Products Section) - Shoprite Kimberley
(2007-03 - 2007-12)
- Assisted customers with baby product selections and maintained shelf organization.
- Gained early experience in customer service and retail operations.
Waitress - Panarottis Kimberley
(2008-01 - 2009-09)
- Provided friendly and efficient table service in a busy restaurant environment.
- Maintained cleanliness and ensured customer satisfaction.
Education
Matriculated - Grade 12 - Homevale High School
