Shaun Reddy

Dynamic and versatile professional with over two decades of experience spanning technical support, customer service, security operations, electronics, and business ownership. Proven track record in managing service desk/NOC environments, leading teams, ensuring SLA compliance, and coordinating multi-party operations in the telecommunications and electronics industries. Skilled in client relationship management, technical troubleshooting (security systems, fibre/wireless networks, consumer electronics), and operational leadership.

Senior Management at Vulatel (2022-01 – Present)

Promoted to Senior Management; oversees NOC operations, team performance, and SLA compliance for fibre and wireless networks.

• Oversee NOC operations
• Monitor team performance
• Ensure SLA compliance for fibre and wireless networks
• Manage staff performance, shift rosters, and escalations
• Coordinate with vendors
• Create and manage workflows

Customer Service & Technical Support Specialist at Samsung & LG Electronics

Delivered high-level customer service and technical support; authorised replacements, managed VOC processes, and coordinated with suppliers and technicians.

• Deliver high-level customer service and technical support
• Authorise replacements
• Manage VOC (Voice of Customer) processes
• Coordinate with suppliers and technicians
• Service bookings and technical assistance
• Stock control

Control Room Operator & Technical Installation Specialist at ADT Security & Safe Electronics

Experienced in control room operations, emergency dispatch, and technical installations.

• Control room operations
• Emergency dispatch
• Technical installations
• On-site technical installations

Retail Staff at Woolworths

Early retail experience that strengthened leadership and inventory management skills.

• Leadership development
• Inventory management

Standmore secondary

Resivoir hills