Shaylen Pillay

High-impact Business Analyst with experience in fast moving consumer goods, asset management and ratings industry, known for documenting processes and procedures of various department initiatives to deliver strategic, data-driven insights and measurable business value. Successfully collaborated with international teams to build a data frame of 15,000+ global asset managers and banks, enabling enhanced analysis and decision-making. Drove significant efficiency gains by automating processes, saving teams time and improving productivity and turnaround times.

Delivered exceptional client service during peak financial periods, increasing client satisfaction and retention. Provided actionable insight to identify preventable losses and uncover opportunities that improved client profitability. Produced detailed reports for capacity planning and workflow optimisation, while developing an AI-driven classification solution to reduce errors and enhance product accuracy.

Adept in six sigma methodologies

Technical Lead Analyst at S&P Global (2023-07 – Present)

• Utilising a top down approach to analyse the full spectrum of the business
• Identifying quick wins and preventable losses for the client
• Collaborating on a thought leadership pieces which gave clients insight into their current industry
• Presenting actionable insights to C-suite level executives
• Collaborating with data analytics teams to clean and tag data for processing
• Delivering quality quarterly reports to a large manufacturer assisting their decisions with new product launches
• Troubleshoot data issues with teams and retailers to ensure delivery of projects without delay
• Communicating effectively with internal and external stakeholders to ensure smooth delivery of reporting and insights

Account Executive at Circana (2022-10 – 2023-06)

• Taking ownership of out of scope projects to deliver quality insights
• Creating a data frame consisting of 15000 of the worlds largest asset managers and banks
• Saving a team 9 hours each day which resulted in an increase in productivity
• Automating spam filtering resulting Improved client response time and satisfaction
• Delivering detail reports to management for capacity planning resulting in meaningful dicussions with management
• Compiling reports for workflow analysis assisting managers
• Saving research teams a collective of close to 7 hours from automating a manual process

Operations Consultant at Allan Gray (2021-07 – 2022-09)

• Delivering industry leading client service during a peak period of the financial year and awarded as one of the top 3 consultants in that year during the period
• Communicating with misinformed clients and financial advisers educating them on laws and requirements
• Taking ownership of the daily stadium banking report which was critical for investment throughout the company
• Performing model office testing/user acceptance testing and roll out of new features delivering valuable feedback to
• Effectively communicating with some of South Africas largest asset managers to deliver best in class client experience
• Effectively communicating with colleagues to help with their workloads
• Cultivating relationships between departments successfully to ensure smooth workflow transitions

Jnr Account Executive at Data Orbis (2020-10 – 2021-06)

• Using SQL, Tableau and PowerBI to turn big data sets into actionable insights for large FMCG customers
• Working across departments to process client specific requests under tight deadlines
• Ensuring client contract renewal

Bachelor Of Business Science in Economics (Hons), Management and Marketing – University Of Kwazulu-Natal (2014 – 2019)