Shehzaad Du Plessis

Results-driven Digital Content Project Manager with overall 10 years' experience in the digital industry, including 5 years delivering large-scale digital initiatives across global platforms. Proven expertise in leading cross-functional teams, launching multi-site projects, and boosting user engagement, including a rollout across 283 websites for 25 clients that increased registrations by 10.1%. Promoted twice within five years for strong performance, leadership, and growing project ownership.

Skilled in project coordination, CMS management, stakeholder collaboration, and team leadership. Seeking to further grow and explore within digital and project delivery management, contributing to impactful initiatives.

Digital Content Project Manager at Ten Lifestyle Group (2024-07 – Present)

• Leading and managing a team of 4 content specialists, overseeing task allocation, priorities, and project delivery across multiple concurrent initiatives.
• Successfully delivering the Content Outside of Login (CooL) project, launching content across 283 live websites for 25 clients across 3 newly developed site modules.
• Coordinating cross-functional collaboration between development, design, content, SEO, and client services teams to deliver the project on schedule.
• Contributed to a 10.1% increase in user conversion to registration, supporting key company growth targets.
• Managing incoming project tickets and requests, ensuring efficient prioritisation and assignment to meet delivery timelines.
• Leading recruitment, onboarding, and training of new team members and interns, strengthening team capacity and performance.
• Support new client launches by ensuring accurate content setup and alignment with platform requirements.

Digital Content Project Administrator at Ten Lifestyle Group (2022-11 – 2024-07)

• Coordinated project workflows and supported digital initiatives across a large portfolio of global client websites.
• Managed content deployment across 300+ websites, ensuring consistency, accuracy, and quality standards.
• Played a key role in website launches by coordinating staging and production content deployment.
• Identified and reported platform issues and bugs, supporting improvements in website performance.
• Analysed reporting data to extract insights that informed content improvements and project planning.

Digital Content Administrator at Ten Lifestyle Group (2019-07 – 2022-10)

• Managed digital content across multiple CMS platforms (Drupal, Django, and proprietary systems).
• Maintained large-scale website inventory and ensured accurate and timely content updates.
• Coordinated multilingual content uploads supporting global content distribution.
• Researched and uploaded content across dining, entertainment, and partner offerings.
• Developed internal documentation and content guidelines to improve operational efficiency.

Digital Assistant & Content Manager at South Africa Online (2017 – 2019-07)

• Managed website content including SEO optimisation, content publishing, and image management.
• Uploaded multilingual content across all 11 official South African languages.
• Maintained digital image inventory and organised media assets.
• Delivered CMS and Google Workspace training for internal teams.
• Acted as liaison between IT and production teams to support digital initiatives.
• Collaborated with renowned photographer Peter Magubane on image usage for national heritage projects and exhibitions.
• Administrative duties as assigned.

Customer Service Associate at Zando (2016 – 2017)

• Handled high-volume customer queries via phone and email, ensuring timely and effective communication.
• Resolved product, account, and order issues while supporting account management and payment verification to maintain customer satisfaction.

Customer Service Associate at Amazon (2016 – 2016)

• Provided customer support and issue resolution for international clients.

Matric – Camps Bay High School (2015)

Coaching sessions in Leadership coaching – Ten (2022-06 – 2022-09)