Shereen Mathonsi

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Sales agent - O'Keefe and swartz

(2009-01 - 2012-12)

• Out bound selling
• Crm system use

Sales agent - UDM international

(2017-01 - 2018-12)

• Ouut bound sales
• Selling long term insurance

Sales - Le Morgan

(2015-01 - 2016-12)

• Sales

Inbound and outbound agent - Multichoice

(2018-01 - 2021-12)

• Upselling
• Credit veting new contact application
• Account quiries
• Erro code assistance

Customer service representative - I contact

(2021-01 - 2022-12)

International campaign colony brands

• Taking orders
• Taking payment and crediting account
• Assistance with exchanges and tracking of orders
• Customers service queries

Customer service representative - Webhelp

(2023-01 - 2023-12)

• Billing quiries
• Plan changes
• Fiber troubleshooting assistance
• Customer service queries

Customer service representative - Dash Bpo

(2023-01 - 2025-12)

• Live chat and voice agent
• Techincal assistance home internet
• Trouble shooting
• Escalation

Techincal service agent - Super sonic

(2025-01)

• Technical assistance( MlF, octotel, vumatel, MTN airfiber, openserve, evotel)
• Reconfiguration
• Troubleshooting
• Signal monitoring
• Logging faults
• Billing disputes

Matric - THS langlaagte (2004-12)

Certificate - Public management - TUT (2005-12)

Diploma - Business administration - Pc Training and business college (2014-12)