Shereese Naidoo

A highly motivated and results-driven professional with experience in Due Diligence, Compliance, Customer Service, Sales, and Retail Operations. Demonstrates strong analytical abilities, exceptional organizational skills, and a commitment to delivering high-quality results. Adept at working independently and collaboratively within fast-paced environments while maintaining professionalism and attention to detail.

Possesses experience in customer due diligence, transaction monitoring, risk assessment, regulatory compliance, and customer relationship management. Recognized for excellent communication skills, adaptability, and the ability to manage multiple priorities efficiently. Committed to continuous professional development and contributing positively to organizational success.

Due Diligence Analyst - Connect IQ

(2026-03)

• Review and investigate alerts generated through automated transaction monitoring systems.
• Conduct customer due diligence and enhanced due diligence procedures.
• Analyse customer profiles, account relationships, and transactional behaviour to identify potential risks.
• Prepare and submit Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) in accordance with regulatory requirements.
• Escalate high-risk cases and policy breaches to compliance and legal teams.
• Perform sanctions screening and customer verification processes.
• Update customer risk profiles based on evolving risk indicators.
• Assist in maintaining and improving monitoring systems to reduce false positives.
• Remain current with regulatory developments and emerging financial crime trends.

Sales Associate - Exact Store (TFG)

(2024-09 - 2026-02)

• Deliver exceptional customer service and provide tailored product recommendations.
• Process transactions accurately through Point-of-Sale systems.
• Perform administrative duties, including stock logging and inventory updates.
• Manage Bash order processing and coordinate timely order fulfilment.
• Conduct stock counts and maintain inventory accuracy.
• Implement visual merchandising standards to enhance customer engagement.
• Assemble and display merchandise according to company standards.
• Provide mobile product support and maintain product knowledge.

Sales Associate - Kaiyushi Pets

(2022-09 - 2024-07)

• Delivered professional and efficient customer service.
• Managed stock replenishment and inventory control processes.
• Processed cash transactions and monitored lay-by accounts.
• Forecasted stock requirements to ensure product availability.
• Assisted customers with product selection based on their needs.
• Coordinated with team members to ensure efficient store operations.
• Maintained accurate records of stock movement and deliveries.
• Promoted products and informed customers of ongoing promotions and special offers.

Grade 12 (National Senior Certificate) - Greenbury Secondary School (2020)