Sibongile Ntantiso

IT graduate with a Diploma in Information Technology in Support Services and an End User Computing learnership from iStudent Academy, funded by MICT SETA. Skilled in Salesforce, Jira, Microsoft Office, and WordPress, with practical experience in user support, client onboarding, and system-based administration. Seeking a Junior IT Support role to apply my technical, troubleshooting, and customer service skills in a professional IT environment.

Sales Administration Intern at GAAP Point of Sale / Lesaka (2025-09 – Present)

• Provided system-based support using Salesforce by creating and managing hardware and software quotations based on client requirements
• Processed and updated client requests in Salesforce through Omni-channel, ensuring accurate data entry and workflow tracking across departments
• Posted and shared updates via Salesforce feed to support cross-team communication and operational coordination
• Assisted with back-office support functions, including preparation of repair, travel, and labour quotations
• Ensured accurate processing of service-related requests as part of operational support workflows
• Managed and organized completed client deal files for record-keeping and future reference, ensuring proper documentation and data integrity
• Supported client onboarding and first-line user support, including gathering requirements, creating user accounts in Salesforce, and logging onboarding information in Jira for tracking and issue management

Invigilator at Department of Education

• Supervised examinations at Edu College to ensure compliance with exam procedures
• Monitored candidates to prevent cheating and maintain exam integrity
• Ensured proper setup and functioning of exam environments and materials
• Reported incidents and maintained accurate records of exam sessions
• Followed strict operational procedures and time management guidelines

Tutor at Unako Organisation

3 Months Contract during 2nd Year Studies. Tutored high school learners in basic programming using C#

• Facilitated interactive coding lessons using a game-based learning platform to teach programming concepts
• Taught core programming fundamentals including: Loops, IF statements (conditional logic), Arrays (data structures)
• Guided learners in problem-solving and logical thinking through practical exercises
• Simplified technical concepts for beginners to improve understanding
• Supported classroom learning by demonstrating coding examples and practice tasks

Higher Certificate in Information Technology – Nelson Mandela University

Diploma in Information Technology – Nelson Mandela University

Remote Learnership Program in End User Computing – iStudent Academy / MICT SETA

National Senior Certificate in Matric – Phakamisa Senior Secondary