Sibulele Tsitsa

Results-driven sales professional with proven experience across the full sales cycle — from prospecting and outreach to building and sustaining lasting client relationships.

Background spans both startup and established-business environments, engaging decision-makers and translating their needs into real value. Skilled in CRM platforms including HubSpot and LinkedIn Sales Navigator, with a strong track record of personalising outreach and following through with consistency. Equally effective in inbound and outbound sales, bringing a helpful, organised, and solutions-driven approach to every client interaction.

Senior Client Advocate - Invesp

(2026-08)

Up to 30% More Conversions in 90 days | 52,000+ AB Tests, 900 Clients, Zero Guess Work

• Specialise in high-volume B2B outbound prospecting within the e-commerce and SaaS sectors.
• Confidently engage CEOs and VPs of Marketing through cold calling, email, and LinkedIn sequences to build a high-quality sales pipeline.

Relationship Manager - Apply Minds

(2025-09 - 2026-08)

• Cultivate and strengthen relationships with clients in the travel industry, acting as the main point of contact and ensuring consistent satisfaction with Apply Minds' services.
• Understand client operational needs and resolve issues promptly to maintain strong, trust-based partnerships.
• Identify opportunities to expand and strengthen the client pipeline.
• Collaborate with internal teams to deliver tailored solutions and strategic guidance.

Account Executive – Strategic Liaison to C-Suite Executives - Marcus Evans Group

(2024-11 - 2025-01)

Contract concluded at the end of the probation period, followed by maternity leave.

• Played a pivotal role in fostering high-level connections between senior executives, key stakeholders, and industry leaders.
• Led prospecting and lead generation efforts to build a strong pipeline of engagement opportunities.
• Facilitated meaningful dialogue between summit leadership and C-suite executives, aligning strategic objectives to drive impactful discussions and collaborations.
• Built and maintained partnerships that promoted innovation, business growth, and thought leadership across the tech industry.

Sales Development Representative - We Create Problems (WeCP)

(2024-01 - 2024-11)

Departed for a new opportunity offering greater career growth.

• Conducted cold calling to generate new business opportunities.
• Educated prospects on the product and its value proposition.
• Set meetings and qualified leads to build a healthy sales pipeline.
• Developed and maintained strong client relationships while consistently meeting sales targets.
• Conducted company and prospect research to support targeted, effective prospecting.

Sales Development Representative - Kiflo PRM

(2021-11 - 2023-11)

Contract concluded.

• Conducted outbound and inbound sales efforts to generate new business opportunities.
• Drove prospecting and lead generation initiatives.
• Developed targeted outreach campaigns, using CRM tools to manage leads and track sales pipelines.
• Analysed performance data to optimise strategies and improve conversion rates.
• Booked qualified meetings weekly through outbound channels.
• Utilised LinkedIn Sales Navigator, Lemlist, and Dropcontact to personalise outreach.

Seller Support Specialist - Takealot

(2019-09 - 2020-07)

Contract concluded.

• Acted as the primary liaison between third-party merchants and the platform, ensuring smooth operations and timely resolutions.
• Monitored seller performance metrics and implemented process improvements.
• Addressed seller inquiries via email, chat, and phone regarding account management, product listings, and order processing.
• Provided guidance and support to sellers on improving sales performance, increasing product visibility, and optimising listings.

Territory Development Manager - Retailnext

(2018-03 - 2019-07)

Took time to broaden professional perspective before committing to a long-term career path.

• Managed sales operations and drove revenue growth within a designated geographic region.
• Conducted client meetings to address concerns and identify sales opportunities.
• Developed and implemented sales strategies.
• Built and maintained strong customer relationships.
• Led prospecting and lead generation efforts.
• Prepared and submitted regular sales reports and performance updates.

Data Annotator - Retailnext

(2015-11 - 2018-02)

Promoted internally into a new role at the same company.

• Enhanced machine learning models through detailed data annotation and quality monitoring.
• Reviewed and labelled large datasets — including images, text, audio, and video — to train machine learning models.
• Supported data preparation processes.

Customer Service Representative - CAPITA

(2013-10 - 2015-02)

• Delivered exceptional customer care to UK-based clients, resolving inquiries and processing transactions efficiently.
• Responded promptly and professionally to inbound client inquiries via phone, email, and chat.
• Processed customer payments and billings.
• Resolved client issues and provided accurate product information.
• Maintained accurate records of customer interactions.

Bachelor of Arts - Politics, Anthropology, and History - University of the Western Cape, Cape Town

TEFL Certificate