Sibulelo Gqali

Experienced administrative professional with a proven track record of supporting operations at African bank. Skilled in managing administrative tasks, coordinating office activities, and providing exceptional customer service. Adept at handling confidential information and maintaining a high level of accuracy. Seeking new opportunities to contribute administrative expertise and support organizational success.

Service Consultant at African Bank (2012-10 – Present)

My duties consist mainly of:

• Solving queries on a first call, if not I refer the query to the relevant department.
• Minimising the percentage of possible non-performing accounts while emphasising client education, rehabilitation, and retention through proficient and effective collecting techniques.
• I stand as a direct contact with a company's leads, customers, or users to provide support and customer service. I have interactions throughout all phases of the customer lifecycle from initial phase through the post-and final period.
• Collecting and analysing of data.
• Provide industry-specific coaching to new colleagues, brainstorm strategies.
• Organising and diarising of meetings.

Higher Certificate in Business Management Practice (NQF 5) in Business Management – Boston (2021)

Call Centre and Computer Literacy Skills Certificate in Call Centre and Computer Literacy – Cornerstone (2006)

Cashier Certificate in Cashier – Computrain (2006)

National Senior Certificate – Esizibeni Comprehensive High School (2005)