Rose Mahlo

I am committed to performance that made me to take my work seriously and make efforts to learn more as learning is continuously. I highly recommend self management which is important to performing task which require self discipline and time management. Maintain impeccable customer service through quality service to our customer while maintaining good attributes while facing difficulties and challenges.

Over the years of my experience in the banking sector I have realized the importance of team work, attention to details, knowledge is power by being informed, collaboration with different stakeholder yield results most importantly be humane to others.

Senior Sales Consultant and 2IC - African Bank

(2013-08)

• Assists customer effectively while providing the best customers service to meet our customer expectations with the aim of retaining them.
• Effective communication to our customer while serving and providing our customer with our range of products that provide more for their money.
• Making sure the customers understand the contracts by explaining the term and condition of the products they take.
• Dealing with customers queries and resolving them and providing adequate feed back to our customer within the turnaround time provided.
• Maintain good relations with customers and different stakeholder within the business.
• Collect leads and referrals to retain old customers and getting new customers.
• Card custodian for the branch.
• Assists in other branches when the is shortage of staff.
• Assisting management with organization procedures when required.
• Maintaining branch files and records for audits keep them updated and easily accessible when they are required.
• Maintaining good working environment by following the business organizational rules and regulations.
• Maintains the branch in accordance to the business requirements.
• Marketing activities and planning.

Call Center Agent in bound - Cell C (Quest Agency)

(2011-03 - 2011-12)

Mobile Telecommunication

• Attend to all query type calls, provide accurate information to customers.
• Handling and resolving queries for customer on calls and doing flow ups after query not resolved and escalated to relevant department.
• Log all network issues for customers and report to the relent department further assistance.

Sales Agent - ABSA Bank Limited (Emmanuel Agency)

(2007-09 - 2009-06)

Financial institution

• Assisting Customers with personal and macro loans.
• Assisting customer with their financial planning and losing the deal.
• Building and maintaining relationships with clients
• Sourcing out customer through marketing activities and doing presentations in various subgroups.

Sales Agent - African bank

(2006-11 - 2007-08)

Micro lending

• Selling and Promoting Loans and Credit cards.
• Outsourcing customers.
• Helping customers to fill credit applications, sign the contract and close the application.

Experiential learning - Mabopane Police station

(2006-01 - 2006-06)

HR Department

• Scheduling of Interviews
• Capturing leaves and transfer letters
• Filling and organising files.

Bachelor in Business Management - Business Management - Regenesys Business School (2025)

Level 4 FET Certificate in Banking - Banking - Bank SETA (2019)

RE5 - Moonstone (2015)

National Certificate in Human Resource Management - Human Resource Management - Tshwane North College (2007)

Grade 12 - Da Mokoma High School (1997)