Sibusiso Mkhasibe
Service Management
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About
I am a kind of person who values diversity,
who is more than willing to listen and learn from other people's views. I like sharing ideas with different people, as I believe that I can learn a lot from them. I am more than able to make my own decisions although I enjoy working in a team. Time management, customer management, service improvement and sticking to deadline.
Experience
I am a customer-focused professional with over a decade of experience in service management, operations, and customer relations. I am skilled in leading teams, managing escalations, and driving service improvements, while also ensuring compliance with SLAs. Proficient in CRM platforms like ServiceNow, Siebel, and JIRA, as well as technical systems such as IRIS Monitoring and Velo Cloud, I strive to enhance operational efficiency. I value diversity, enjoy collaborating with others.
Education
Currently studying a 3 year Diploma in Systems Development
Grade 12
ITIL v3
AWS Business Professional Certificate
AWS Development Management
AWS Business Intelligence
Scale Agile Framework v5
Kepner and Tregoe (Problem Management)
