Sicelo Ndwambi

Results-driven and customer-focused Sales and Operations professional with extensive experience in sales, customer engagement, stock management, distribution, team leadership and business development. Experienced in working with sales targets, monitoring profitability, managing field teams, developing new clients and ensuring excellent customer service. Strong FMCG-related experience across sales, merchandising support, stock control, distribution operations and customer engagement, with the ability to work under pressure and deliver against demanding targets.

A confident communicator and self-starter who builds strong customer relationships and identifies opportunities for business growth.

Area Growth Manager / Branch Manager at FLASH VENDING MOBILE (PTY) LTD (2020-01 – Present)

• Drive sales growth and achievement of area sales targets.
• Identify and develop new business opportunities and clients.
• Build and maintain strong relationships with existing customers.
• Handle customer queries and ensure high levels of customer satisfaction.
• Identify and develop new business bases and distribution opportunities.
• Train staff on products, services and product knowledge.
• Monitor sales performance and implement strategies to improve results.
• Provide technical and product support to customers and field teams.
• Support distribution and operational activities within the assigned area.
• Manage branch sales performance and sales targets.
• Drive revenue growth and profitability.
• Manage staff and monitor individual and team performance.
• Oversee distribution operations.
• Develop new clients and expand the customer base.
• Maintain strong customer relationships.
• Ensure effective day-to-day branch operations.

Sales Representative at THE STARTERPACK COMPANY (2019-01 – 2019-12)

• Achieved sales objectives and supported profitability.
• Managed customer relationships and customer service.
• Promoted products and identified new sales opportunities.
• Assisted with stock management and product availability.
• Supported team management and daily sales activities.
• Maintained professional relationships with customers and business partners.

Sales Manager at M4JAM / DNS INFORMAL SOLUTIONS (2017-01-06 – 2018-05-01)

• Managed daily sales performance and sales targets.
• Prepared daily sales reports using Microsoft Excel.
• Submitted monthly targets to the Regional Sales Manager.
• Prepared monthly sales forecasts and presentations.
• Monitored sales performance and implemented corrective actions.
• Received and distributed stock to various sites.
• Conducted stock counts and reconciliations.
• Balanced physical stock against Pastel reports.
• Prepared and submitted stock reports for management verification.
• Conducted daily team debriefings.
• Collected and reviewed data from field sites.
• Encouraged healthy competition and teamwork.
• Monitored staff performance and productivity.
• Ensured customer needs were consistently met.
• Attended to and resolved customer queries.
• Maintained positive customer relationships.
• Conducted vehicle inspections during site visits.
• Monitored vehicle speed and driver behaviour using telematics systems.
• Ensured effective use of company vehicles in field operations.

Human Resources Officer at M4JAM / DNS INFORMAL SOLUTIONS (2016-05-02 – 2017-01-04)

• Trained and developed newly recruited staff.
• Managed staff-related matters and employee development.
• Conducted disciplinary enquiries.
• Assisted with CCMA-related matters.
• Reported to the National Human Resources Officer.
• Supported industrial relations and staff management.
• Promoted effective communication between management and employees.

Team Leader at DNS INFORMAL SOLUTIONS (2015-10-14 – 2016-02-28)

• Recruited and inducted new employees.
• Managed labour relations within the team.
• Attended to wage and employee queries.
• Managed team sales performance.
• Managed team finances and stock.
• Managed company vehicle operations.
• Monitored and managed staff performance.

Stock Controller at DNS INFORMAL SOLUTIONS (2015-03-02 – 2016-04-29)

• Maintained a clean, organised and efficient warehouse.
• Packed stock according to designated silos.
• Ensured all stock was correctly labelled with stock codes.
• Conducted weekly and monthly stock counts.
• Reconciled physical stock against Pastel reports.
• Submitted stock reports to the Depot Manager.
• Loaded trucks according to picking slips.
• Received incoming stock and scanned stock on SAC.
• Prepared stock for dispatch to sites and customers.
• Ensured accurate stock allocation and dispatch.

National Senior Certificate – Thohoyandou Technical High School (2006)

A+ Desktop Support Technician – Richfield College