Sifiso Shwala

Motivated and customer-focused professional with strong communication skills and a proven ability to deliver excellent service in fast-paced environments. Known for a strong work ethic, adaptability, and attention to detail. Eager to contribute positively to a dynamic organisation while continuously developing professional skills.

Customer Loyalty / Customer Service - Teleperfomance

(2025-10 - 2026-06)

• Delivered high-quality customer service by actively listening to customer needs and providing effective solutions.
• Handled customer queries, complaints, and concerns professionally to ensure customer satisfaction.
• Provided accurate information regarding products, services, and company policies.
• Maintained a friendly, respectful, and professional demeanour at all times.
• Collaborated with team members to improve service delivery and customer experience.
• Identified service issues and contributed to continuous improvement initiatives.
• Communicated professionally with customers and team members.
• Worked effectively in a fast-paced customer service environment.

Matric Certificate - J.G. Meiring High School