Sisanda Khoba

Confident and customer-focused graduate with strong communication and interpersonal skills developed in both retail and community healthcare environments. Experienced in handling high volumes of people, explaining complex information in a simple way, and delivering professional service under pressure. Able to engage diverse customers, build trust quickly, and maintain a positive attitude. Seeking a call centre role where I can contribute to customer satisfaction and team performance.

Optical Assistant - L. C. Hill Opticians

(2024-09 - 2026-01)

• Assisted customers with product selection and service inquiries
• Communicated professionally both face-to-face and telephonically
• Resolved customer concerns calmly and efficiently
• Managed multiple tasks in a fast-paced environment
• Built positive relationships with customers through excellent service

Optical Dispenser (Phelophepa Health Train) - Transnet Foundation

(2025-03 - 2025-05)

• Worked in a mobile healthcare service providing free/low-cost services to rural communities
• Assisted large numbers of clients daily in a fast-paced environment
• Captured customer information accurately and efficiently
• Explained services and processes clearly to individuals from diverse backgrounds
• Maintained professionalism while working under pressure
• Collaborated with team members to ensure smooth daily operations

Diploma - Opticianry - Cape Peninsula University of Technology (2022 - 2025)

Matric Certificate - Phandulwazi High School (2017 - 2021)