Sihle Duma

A proactive and results-driven Sales Leader with over a decade of experience in prospecting, client relationship management, and revenue growth. Proven success in expanding customer bases, driving sales through strategic marketing, and leading teams to exceed targets. Skilled in consultative selling, market trend analysis, and building lasting partnerships. Seeking to leverage a strong track record in a challenging sales or management role.

Sales Representative at Affinity Health (2025-10 – 2025-12)

• Sell Health Insurance Products they promote Affinity Health's medical insurance plans (not full medical aid) to potential customers.
• Tele-Sales / Cold Calling many roles are telesales-based: making outbound calls to prospective clients to explain and sell policies
• Customer Relationship Management build and maintain relationships with clients in a defined territory or market segment

Sales Consultant at MTN (2024-08 – 2025-09)

• Managed client renewal processes by proactively contacting customers nearing contract expiration.
• Expanded sales territory by acquiring new customers and consistently servicing established accounts.
• Generated new business by creating awareness and presenting product offerings to prospective and existing clients.

Assistant Manager at Cell C (2017-03 – 2024-08)

• Built, managed, and maintained a personal sales funnel through effective networking and strategic partnership development.
• Expanded market reach by continuously acquiring new customers while nurturing existing account relationships.
• Assisted in overseeing daily store operations and team performance.

Marketing Manager at Choprop Estate (2016-07 – 2016-09)

• Expanded social media reach and brand awareness through strategic influencer partnerships on Instagram, Facebook, and Twitter.
• Developed and executed innovative marketing solutions in collaboration with colleagues and senior executives.
• Furthered marketing objectives by cultivating and maintaining strong partnerships within target markets.

Sales Floor Associate at Edgars (2014-03 – 2016-07)

• Processed customer transactions efficiently using POS systems, handling cash, card, and mobile payments.
• Boosted sales through optimized product displays and strategic clearance promotions.
• Maintained store presentation by continuously restocking and reorganizing merchandise.

Clothes Seller at Soviet Jeans (2009-12 – 2010-01)

• Met and frequently exceeded sales targets by leveraging effective upselling techniques.
• Ensured accurate pricing and processed customer payments for all sales.
• Maintained visual merchandising standards by regularly resetting store shelves, racks, and bins.

Panel Operator at Anyview Technology (2009-01 – 2009-03)

• Monitored and resolved operational issues by tracking equipment performance.
• Developed operational proficiency by studying technical manuals and equipment drawings.
• Fostered strong working relationships with staff, customers, and vendors.

National Diploma in Banking in Banking – University of Johannesburg (2013-12)

IT Level 1 in Basic Computer Competency – Ikemeleng Youth Centre (2009-12)