Sikholiwe Confidence

As a Call Center Agent at CCI, I thrived in a dynamic, target driven environment where I connected with customers daily. My role was more than answering calls it was about listening, problem solving, and turning grievances into positive resolutions, all while meticulously adhering to scripts and compliance protocols. I took pride in being a reliable team member who consistently met performance benchmarks without losing sight of the human element in every interaction.

Call Agent - CCI

(2021 - 2023)

As a Call Center Agent at CCI, I thrived in a dynamic, target driven environment where I connected with customers daily. My role was more than answering calls it was about listening, problem solving, and turning grievances into positive resolutions, all while meticulously adhering to scripts and compliance protocols. I took pride in being a reliable team member who consistently met performance benchmarks without losing sight of the human element in every interaction.

Bakery Assistant - Game( West Street )

(2020 - 2021)

Detail-oriented Bakery Assistant with experience in a high-standard retail environment. Committed to quality and cleanliness, I expertly handled production, replenishment, and presentation of bakery goods while ensuring all equipment and work areas met strict hygiene and operational standards.

Bachelor of Accounting Science - Management Accounting - University Of South Africa( Durban ) (2025)

Higher Certificate - Accounting Science - University Of South Africa( Durban ) (2024 - 2024)

National Senior Certificate - New Forest High School (2015 - 2019)