Silindile Dladla

Dynamic, determined and self-motivated individual with extensive employment spanning Sales, Marketing and Skills Development in line with new BEE Codes. Brings a host of Sales, Marketing, BEE, Management and people skills. Forward thinking Management professional with a grounded personality, versatile talent and enthusiasm.

Operations Manager - Direct Bongwe Communications Hub

(2024-09 - 2024-11)

• Oversees daily operations, ensuring efficient and effective service delivery.
• Manage sales staff, including hiring, training, and performance evaluations, to maintain high service standards.
• Develop and implement policies and procedures to optimize workflow and customer satisfaction.
• Monitoring key performance indicators (KPIs) and analyzing data to identify areas for improvement.
• Handle escalated customer issues, ensuring timely and satisfactory resolutions.
• Budget management, including cost control and resource allocation.
• Collaborate with other departments to align call center activities with overall business goals.

Call Centre Team Leader - Gauteng City College

(2022-02 - 2024-08)

• Develop Staff- Training and Coaching.
• Performance evaluation
• Support Staff- assist them on how to reach their targets.
• Handle escalations from clients
• Provide answers and guidance to staff.
• Be a Manager. Lead and Inspire. Communicate company news.
• Manage admin, accurate stats submission to higher management.
• Leave approvals.
• Self-Development. Attend briefings.

Growth and Sustainability Admin - Gauteng City College

(2021-04)

New business development, Solution Selling on BEE, Setting up qualified meetings / appointments for the GSM's, Making sure that the meeting is with the right person (decision makers), Introducing Learnerships Solutions, Sales And Marketing, Lead searching, Cold calling, Compile daily, weekly and monthly pipeline and sales report, Meet monthly targets (16 Set meetings, 10 attended), Maintain and update client records weekly, Client Relationship Management, Maintaining and building relationships with existing and new clients, Schedule regular visits to clients, Updating client records

Lead Generator - Dibanisa Learning Solutions

(2020-01 - 2020-05)

• New business development
• Strategic skills development planning and Business Communication
• Solution Selling on BEE
• Researching, Team Coaching, Sales, Marketing
• Setting up qualified meetings for the Strategists
• Making sure that the meeting with the right person (decision makers)
• Introducing Learnerships Solutions

Sales /Tele sales - CLASS Training Solutions

• Strategic skills development planning and Business Communication
• Solution Selling on BEE
• Researching, Team Coaching, Sales, Marketing
• Setting up qualified meetings
• Making sure that the meeting is with the right person (decision makers)
• Introducing Learnerships Solutions
• Looking after all new and old projects

Business Development Officer - LFP Group

• New business development-cold calling
• Strategic skills development planning and Business Communication
• Solution Selling on BEE
• Lead Research
• Understand and making use of the Matrix leads tool
• Setting up qualified meetings for the Strategists
• Making sure that the meeting with the right person (decision makers)
• Introducing Learnerships Solutions
• Professional relationship building with clients

Executive Sales Consultant - Intelligent transfer Centre

(2015-02 - 2017-08)

Conduct market review and analysis, Continue with client research, Follow-ups with clients, Identify potential new offerings in conjunction with sales team, Seek out new markets and potential offerings, Focus on potential long-term contracts and business relationships, Manage relations with key clients (both current and new), Prepare and conduct proposals and presentations to existing and potential clients, Developing client base, Negotiating terms of agreement and closing a sale, Professionally representing the company at events, Selling Short Courses to different industries, Sales And Marketing, Compile daily, weekly and monthly pipeline and sales report, Compile weekly internal marketing feedback reports, Meet daily, weekly and monthly sales and development targets, Maintain and update client records weekly, Maintaining relations with the corporate office adminstration and finance teams, Client Relationship Management, Maintaining and building relationships with existing and new clients, Schedule regular visits to clients, Updating client records

Sales Executive/Customer Service - Século Consulting

(2013-01 - 2014-09)

Information packages, Conduct market review and analysis, Continue with client research, Follow-ups with clients, Identify potential new offerings in conjunction with sales team, Seek out new markets and potential offerings, Focus on potential long-term contracts and business relationships, Manage relations with key clients (both current and new), Negotiating terms of agreement and closing a sale, Sales And Marketing, Compile weekly internal marketing feedback reports, Meet daily, weekly and monthly sales and development targets, Maintain and update client records weekly, Maintaining relations with the corporate office adminstration and finance teams, Client Relationship Management, Maintaining and building relationships with existing and new clients, Schedule regular visits to clients

Student Advisor/Call centre supervisor - Damelin College

• Telesales / Student Advisor
• School Presentations
• Manage Company leads
• Managing database
• Confirming Appointments with parents and prospective student
• Registrations and signing of contracts
• Making follow ups with principals and HOD's
• Sending proposals to schools
• Developing client base with schools
• Attending to career expos
• Entering all collected data into the Goldmine
• Later promoted to Call centre Supervisor
• Making sure all consultants have confirmed appointments, which will be turned into registrations.
• Following up on all visits done by the consultants(Durban, Johannesburg)
• Customer service duties, calling back all parents, schools that have been visited.
• Attending to all queries regarding registrations

Telesales Consultant - ASM Communication

• Cold calling
• Compiling leads
• Updating the data base
• Attended Marketing meetings.
• Sending information packs
• Meeting daily, weekly, monthly sales targets
• Reporting to the sales manager weekly

Grade 12 - Chris J Botha Secondary School

Certificate - Intro to IT - Boston City Campus (2001 - 2002)

Higher certificate - Marketing - Southern Business School (2017 - 2017)