Resolutions Case Administrator - Lancet Laboratory
(2022-01 - 2025-12)
- Identify root cause of billing discrepancy.
- Act as a Liaison between clients and medical entities and internal departments.
- Provide clear and concise explanations to customers regarding case resolutions.
- Capturing of work done on Excel and submitting to superior.
- Meeting targets of 120 emails per day
Client Liaison Officer - Mokoro Holding Company
(2021-01 - 2022-12)
- Collection of outstanding payment on vehicles
- Handling a book of more than 110million
- Liaising with other departments to track vehicle movements.
- Updating of customer details on records
Credit Controller - Cell C
(2018-01 - 2020-12)
- Customer care and resolving of queries
- Payment allocation of accounts.
- Reaching monthly targets of 150+ monthly targets of commercial accounts.
- Updating of clients information on the CRM system and Tallyman.
- Filling and administrative duties
- Working on outstanding queries on account and escalate where necessary
Debt Collector/Credit Vetting - Edcon
(2009-01 - 2018-12)
- Account Management - Managed portfolios of 150+ delinquent accounts, prioritizing high-value debts using skip-tracing tools.
- Communication & Negotiation - Negotiated payment arrangements/settlements with debtors, achieving a 80% successful resolution rate.
- Resolving disputes and maintaining professionalism under pressure.
- Compliance & Documentation - Ensured strict adherence to NCA, POPIA, and state regulations, achieving zero compliance violations in 2 years.
- Documented all interactions, payment plans, and settlements in CRM systems (e.g.VISION)
- Problem-Solving & Resolution: - Resolved complex billing disputes by collaborating with billing departments, reducing escalations by 30%.
- Implemented skip-tracing techniques (PREVIEW)
Cashier - Solly Kramers
(2008-01 - 2009-12)
- Assisting customer with their purchases
- Assisting with cleaning duties
- Cashing up on daily purchases
- Doing weekly stock taking
General Worker - Kleen Bin
(2004-01 - 2008-12)
- Cleaning of refuse bins
- Looking for new clients
- Filling out forms for new clients
