Simangele Shabane

Dedicated and customer-focused hospitality professional with one year of waitressing experience at The Balmoral Hotel, a four-star hotel. Skilled in guest service, food and beverage service, table preparation, order taking, and maintaining high standards of cleanliness and presentation. Currently studying N4–N6 Tourism, with a strong passion for hospitality and a willingness to learn international service standards.

Seeking a waitress position aboard a cruise ship to provide exceptional dining experiences to guests from diverse backgrounds.

Waitress - The Balmoral Hotel – Four-Star Hotel

Duration: One year

• Welcomed guests and provided attentive, professional dining service.
• Presented menus, answered questions, and assisted guests with their selections.
• Took food and beverage orders accurately and communicated them to the kitchen and bar teams.
• Served meals and beverages promptly while maintaining professional service standards.
• Prepared tables with cutlery, crockery, glassware, and table linen.
• Checked guest satisfaction throughout the meal and responded promptly to requests.
• Cleared used dishes, cleaned tables, and reset dining areas for incoming guests.
• Maintained cleanliness, food safety, and hygiene standards in dining and service areas.
• Collaborated with kitchen and front-of-house teams to ensure efficient service.
• Addressed guest concerns politely and contributed to a positive dining experience.

N4–N6 - Tourism (2024 - 2025)

Matric Certificate (2018 - 2018)