Simnikiwe Ngwane

Maintain clean and tidy checkout. Greet customers with friendly smile. Balancing Cash register

Cashier - Pick n Pay

(2022-03 - 2022-10)

• Maintain clean and tidy checkout.
• Greet customers with friendly smile.
• Balancing Cash register
• Resolve customer complaints.
• Processing returns

Sales Agent - Credico SA

(2022-11 - 2023-10)

• Assisting customers for opening Ackerman's account card.
• Assisting customers to apply Capfin loans.
• Assisting customers with cellphone Insurance
• Assisting customers with Hollard Insurance

Sales Agent - Tenacity Financial Services

(2023-11)

• Managing substantial amounts of inbound calls in a timely manner.
• Provide accurate, satisfactory answers to customer queries and concerns.
• Providing customers with information on the products or services
• Build sustainable relationships and engage customers by taking the extra mile.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document management via multiple processing channels
• To action administrative requirements related to customer account.

Additional Department Experience - Tenacity Financial Services

• Assisting in document vetting for the past 2 Years, Ensuring the documents are correctly reviewed and processed.
• Currently assisting in Collections CD-1 department, Supporting collections processes and customer account follow-up.
• Recently began training and assisting Claims department, handling procedures and customer support.

GOBIZEMBE High School (2019 - 2020)