Simone Daniels

Customer service and sales professional with 6+ years of experience in retail, administration, and business process outsourcing. Skilled in building strong client relationships, resolving complex customer issues, and driving sales performance. Known for adaptability, excellent communication, and a commitment to delivering results.

Most recently worked as a Customer Advisor at Boomerang BPO (MedExpress Campaign), supporting clients through calls, chats, and emails with efficient and empathetic service. Currently seeking new opportunities to leverage customer service expertise and sales skills in a dynamic environment.

Customer Advisor at Boomerang Contact Centre (2025-08 – 2026-07)

MedExpress Campaign

• Assisted customers with queries and account issues via calls, chats, and emails
• Handled transactions and provided accurate service information
• Ensured customer satisfaction and loyalty
• Escalated complex issues to relevant departments
• Maintained professionalism and empathy in customer interactions

Customer Assistant at Woolworths (2021-08 – 2024-07)

• Resolved complaints and handled payment transactions
• Monitored customer satisfaction and updated records
• Welcomed and assisted customers with product queries
• Managed point-of-sale processes and store stock

Sales Consultant at The Foschini Group (2019-08 – 2021-07)

TFG

• Built and maintained client relationships
• Executed sales strategies and met department targets
• Processed sales and conducted payment transactions
• Monitored KPIs and analyzed market trends

Administration at Frank Daniels Handyman & Home Renovation Services (Present)

Part-time

• Managed databases and answered phone calls
• Performed bookkeeping and calendar management
• Compiled reports and supported daily operations

Matriculated – Lavender Hill High Secondary School (2016)