Kumaran Chetty

A highly competent, motivated and enthusiastic customer service sales agent with more than ten years of experience working as part of a team in a busy office environment. Dynamic customer service professional experienced in both call-centre and retail store settings. Productive relationship builder, excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Currently looking for a suitable position with a reputable and ambitious company.

Team Leader - Outworx

(2025-08)

Managing operations and admin

• Leading and motivating the team
• Managing performance
• Solving problems
• Caring for the health, safety and welfare of people

Outbound Sales Service - Amfali Outsourcing

(2024-06 - 2024-11)

• Utilising effective strategies and persuasive techniques to generate leads, nurture prospects, and drive sales conversions
• Take care of the whole customer acquisition process from the lead generation to generating end-to-end sales

Inbound Call Centre Agent - Ignition

(2023-04 - 2023-12)

Inbound Call centre USA Campaign

• Sales: New lines, upgrades Accounts queries and broadband
• Discuss terms of contracts & service clearly and thoroughly with customer to clarify all costs of ownership to close sales negotiations effectively and professionally

Supervisor to Tally Clerks - eThekwini Maritime

(2021-04 - 2022-07)

• Supervisor to Tally clerks
• Loading and discharge of vessels
• Loading and discharging of road transportation

Supervisor to Tally Clerks - A & M Logistics

(2019-01 - 2021-12)

• Supervisor to Tally clerks
• Loading and discharge of vessels
• Loading and discharging of road transportation

Inbound Call Centre Agent - Ignition

(2018-06 - 2018-11)

Inbound Call centre USA Campaign

• Sales: New lines, upgrades Accounts queries and broadband
• Discuss terms of contracts & service clearly and thoroughly with customer to clarify all costs of ownership to close sales negotiations effectively and professionally

Sales Agent - Cell C Head Office

(2016-11 - 2018-04)

• Sales: New lines upgrades and broadband
• Discuss terms of contracts & service clearly and thoroughly with customer to clarify all costs of ownership to close sales negotiations effectively and professionally
• XDS Approval
• Making sure customers receive handset and is activated

Call Centre Agent - EC3 Call Centre

(2016-01 - 2016-11)

• Cell C Retentions and upgrades
• Completes paperwork and maintain a sense of urgency and commitment in getting clients on board
• Submit all prospecting lists activities and any other sales information required by QA
• Making sure customer is satisfied and understand contract, devices and products

Salesman / Manager - Virgin Mobile / 8ta Telkom Mobile

(2012-01 - 2016-01)

• Sales and managing sales team
• Providing Cell Phone Contract, Customer Queries, Providing Customer Satisfaction
• Customer Queries, Providing Customer Satisfaction
• Fraud Prevention check XDS Authentication
• Stock Control
• Logging of Devices for repairs
• Supervise all daily processes
• Led and motivated the store team to increase and sales and ensure efficiency

Sales Manager - Britney's Auto and General

(2007-01 - 2012-01)

• Used Vehicles Sales and demonstrating Vehicles to customers
• Negotiating the terms and sale agreements and closing sales
• Managing Auto parts sales and buying and ordering of stock
• Dispatching and invoicing of goods
• Banking of daily profits and weekly Salaries

Salesman - Hirsch Appliances

(2000-01 - 2007-01)

• Salesman
• Extended warranty sales
• Customer Queries complaints exchanges and returns

Tally Clerk Supervisor - Allied Cargo

(1994-01 - 2000-01)

• Tally Clerk Supervisor

Grade 12 - English, Afrikaans, Geography, Mathematics, Biology and Technical Drawing - Sastri Park Secondary (1994-01 - 1994-12)