Simone Johnson
Customer Service Administrator /Receptionist
Talent
Cape TownMember since August 24, 2026
Team LeadershipComplaint ResolutionProcess ImprovementCommunicationQuotations & InvoicingAdministration
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Team LeadershipComplaint ResolutionProcess ImprovementCommunicationQuotations & Invoicing
About
Experienced Customer Service Manager with over 10 years of experience in customer service, operations management, complaint resolution, team leadership, administration, reporting, warranty claims management, and stakeholder engagement. Recognized for excellent communication, process improvement, customer-centric service, and strong problem-solving abilities.
Experience
Customer Service Manager at Bravo Brands
Key responsibilities include managing customer service operations, complaint handling, warranty claims, credits, quotations, invoicing, reporting, order processing, repairs coordination, supplier liaison, and team leadership.
- Best Customer Service Award (Lounge Division)
- Successfully managed high-volume customer service operations and complaint resolution processes
- Contributed to operational improvements and SLA adherence initiatives
Skills
Customer Service Administrator /Receptionist
