Simphiwe Kubheka

Dedicated and strong team player with a demonstrated history of working in the financial services industry. Skilled in Customer service, Microsoft office, Team management, and analytical work. Strong

IT professional with a bachelor's degree in Information

Technology Management from the Management

College of South Africa

Capitec Bank | Help desk agent:Oct 2015– Present

• Provide systems and minor technical support to branches.
• Resolving Client complaints.
• Reviewing and verifying application information and
• documentation(on-boarding)
• Contribute to team efficiency by supporting teammates within
• work function
• Provide support services to internal departments.
• fraud investigations

Capitec Bank | Acting Team Leader Help desk : Sept 20 -Mar 21

• Performance and relationship management.
• Assist department manager with setting goals, targets and objectives.
• Plan, organize, lead and control to ensure objectives and goals,are reached.
• Timely provision of reporting to support decision making.
• Develop , train and coach team members.

Capita | Collections Agent :Nov 2013 -Sep 2015

• Assist with ·payment Arrangements and refunds.
• Complaint Resolution.
• Customer Retention
• Bill queries.
• Product queries

1.  

Mancosa

B COM - Information Technology Management

Completed in 2022

Cornerstone Institute

Certificate in banking NQF 4

Completed in 2017

Phendukani High School

Senior certificate NQF 4

Completed in 2007