Simphiwe Kubheka
Data Analyst
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since February 24, 2023
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About
Dedicated and strong team player with a demonstrated history of working in the financial services industry. Skilled in Customer service, Microsoft office, Team management, and analytical work. Strong
IT professional with a bachelor's degree in Information
Technology Management from the Management
College of South Africa
Experience
Capitec Bank | Help desk agent:Oct 2015– Present
- Provide systems and minor technical support to branches.
- Resolving Client complaints.
- Reviewing and verifying application information and
- documentation(on-boarding)
- Contribute to team efficiency by supporting teammates within
- work function
- Provide support services to internal departments.
- fraud investigations
- Performance and relationship management.
- Assist department manager with setting goals, targets and objectives.
- Plan, organize, lead and control to ensure objectives and goals,are reached.
- Timely provision of reporting to support decision making.
- Develop , train and coach team members.
- Assist with ·payment Arrangements and refunds.
- Complaint Resolution.
- Customer Retention
- Bill queries.
- Product queries
Education
Mancosa
B COM - Information Technology Management
Completed in 2022
Cornerstone Institute
Certificate in banking NQF 4
