Simphiwe Mthethwa

Assist and participate in project designs, implementation meetings and M&E processes.

• Evaluate potential project problems and technical hitches and develop solutions. 
• Plan and manage team goals, project schedules and new information.
• Supervise current projects and coordinate all team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails. 
• Communicate with clients to identify and define project requirements, scope, and objectives.
• Adhere to budget by monitoring expenses and implementing cost-saving measures. 
• Excellent experience in Microsoft office Word, Microsoft office Excel, Microsoft office PowerPoint, Microsoft office Outlook, Emails, and internet Explorer. 

Great force innovations (Telemarketing), Project Management, Inbound and outbound Customer service Management.

Responsibilities:

• Company project designs. 
• Open and maintain customers rewards programs cards capturing accounts information, resolve products and system queries clarifying the customers’ complaints. 
• Determining the cause of the problem and assist with resolutions.
• Acceleration of correction and escalation of unresolvable issues to seniors. 
• Maintain financial accounts by processing customer adjustments, meet personal or team sales targets and alternatives within the timeline and follow up to ensure resolutions.

February 2020 – Current: Master's Degree in Civil Law (LLM): University of South Africa (UNISA)

• Research design, Research Presentations of Findings, Policy Drafting and Submissions. 
• Thesis Topic - Human Rights: Evaluation and Interpretation of Human Rights in different continents. 

February 2014 – November 2017: LLB Degree in Business Law (2017): University of Johannesburg

• Interpretation to Criminal Law
• Administrative Law
• Constitutional Law

April 2017 – August 2017: Call Centre Certificate - Career Computer Training Centre

February 2021 – November 2012: N4 Certificate in Office Administration: Ekurhuleni Western College

January 2010 – December 2010: Matric Certificate - Oosrand Hoerskool